Privacy Policy
We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data.
Our Commitment
UTILITIES GRID (“we” or “us”) is committed to protecting and respecting your privacy. This policy establishes how personal data from account holders and uploaded content will be handled. By using our platform, you consent to data collection, usage, disclosure, and transfer as outlined below.
Information We Collect
We collect information you provide through form submissions and registration on our platform (utilitiesgrid.com.sg and mobile app), documents and images uploaded to the platform, transaction details, website visit patterns and accessed resources, correspondence records, and survey responses.
Technical Data
IP addresses, operating systems, and browser types are collected for system administration and aggregated reporting purposes. This data is used without identifying individuals.
Cookies
The platform uses cookies to distinguish users and improve browsing experience. Cookies help us understand how you use our platform and allow us to improve our services accordingly.
Data Storage
Data resides on secure servers in Singapore, processed by Singapore-based staff. Internet transmission security cannot be fully guaranteed. Once we have received your information, we use strict procedures and security features to try to prevent unauthorized access.
How We Use Your Data
Your information supports: platform content optimization, service fulfillment and contract obligations, marketing communications (with consent), payment processing, interactive feature participation, service notifications, complaint investigations, and new service development.
Data Sharing
Disclosure occurs with group members and subsidiaries, third-party service providers, content violation claimants (identity disclosure), business asset buyers/sellers, and governmental and law enforcement bodies as required by law.
Consent Terms
Users consent by providing data. Third-party data requires prior written consent documentation. Each service use constitutes fresh consent. Users may withdraw consent in writing to utilitiesgrid@outlook.com, though this may impact transaction ability.
Access and Correction
The Personal Data Protection Act 2012 permits data access requests (potentially subject to administrative fees). Written correction requests are processed within 30 days or users receive updated timelines.
Data Retention
Data retention continues as long as necessary for collection purposes or as required by applicable law. Disposal occurs securely without prior notice when data is no longer needed.
Third-Party Links
The platform contains links to partner sites with separate privacy policies. We assume no responsibility for external policies or the content of linked third-party websites.
Changes to This Policy
Future modifications will appear on the platform with email notification where appropriate. Continued use of the platform after changes constitutes acceptance of the updated policy.
Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact us at utilitiesgrid@outlook.com